AT4ticketing™ is a specific customization of the Zendesk’s application, which is a customer service platform to provide a great and full support.
We manage tasks / requests keeping history about trouble ticket activity.
AT4ticketing™ permits to correct assignee of the ticket to solve and don’t waste time.
Customer can follow the requests and the status directly in platform or through e-message. Furthermore, the most important reports and statistics can be personalized according to the client need.
Customization is based on a flow process for permits to complete every request or issue as quickly as possible.
The customization and structure of the platform is based on a help desk concept, dedicated for an easy and quick answer to the question.